Develop and use emotional intelligence

Emotional intelligence has become an essential skill in the workplace. It involves the ability to understand and manage one’s own emotions, as well as the emotions of others, and to use this understanding to build strong relationships, make effective decisions, and navigate complex social situations.  This course is designed to provide you with skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace. It is ideal for anyone who is required to identify, analyse, synthesise and act on information from a range of sources and who deals with unpredictable problems as part of their job role.

After completing this course, you will be able to:

• prepare to develop emotional intelligence.
• develop emotional intelligence in yourself.
• promote the development of emotional intelligence in others.